Privacy Policy

How we protect and handle your data

Last Updated: December 5, 2025

WEB MANAGEMENT PORTAL ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web hosting services.

Please read this privacy policy carefully. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

Personal Information: We collect information that identifies you as an individual:

Full name, email address, and contact information

Billing address and payment information

Account credentials and security information

Business information and service preferences

Technical Information: We automatically collect technical data:

IP addresses and browser information

Server logs and access times

Service usage statistics and performance data

Cookies and similar tracking technologies

2. How We Use Your Information

To provide and maintain our hosting services

To process payments and manage your account

To communicate service updates and important notices

To improve our services and customer support

To ensure security and prevent fraud

To comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal data to third parties. We only share information in the following circumstances:

Scenario	Information Shared	Purpose
Payment Processing	Billing information	To process payments through secure gateways
Legal Requirements	Required information	To comply with court orders or legal processes
Service Providers	Necessary data	With trusted partners who assist in service delivery
Business Transfer	Customer data	In case of merger, acquisition, or sale

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Encryption of sensitive data in transit and at rest

Regular security audits and vulnerability assessments

Access controls and authentication mechanisms

Network security and intrusion detection systems

Employee training on data protection

Note: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

Account data: Retained while account is active + 2 years

Billing records: 7 years for tax and legal compliance

Server logs: 12 months for security and troubleshooting

Backup data: 30 days after account termination

6. Your Data Protection Rights

Depending on your location, you may have the following rights:

Access: Request copies of your personal data

Rectification: Request correction of inaccurate data

Erasure: Request deletion of your personal data

Restriction: Request limitation of data processing

Portability: Request transfer of your data to another service

Objection: Object to certain types of processing

To exercise these rights, please contact us at support@addi.email.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Required for basic website functionality

Performance Cookies: Help us understand how visitors interact

Functional Cookies: Remember your preferences and settings

Security Cookies: Support authentication and security features

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

Standard contractual clauses

Adequacy decisions

Binding corporate rules

9. Third-Party Websites

Our services may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page

Sending an email notification to registered users

Updating the "Last Updated" date at the top

You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@addi.email

Support Tickets: Through your account dashboard

Data Protection Officer: admin@addi.africa

Your Privacy Matters

We are committed to protecting your privacy and being transparent about our data practices. By using our services, you acknowledge you have read and understood this Privacy Policy.

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